Packages are usually shipped within 2 days of receiving payment. They are all shipped via the Post Office with tracking number. If this period exceeds 2 days, we usually offer a stencil or other accessory, as compensation, to satisfy you and make you forget this setback :)
Shipping costs include preparation and packaging costs as well as shipping costs. Preparation costs are fixed, while transportation costs vary depending on the total weight of the package. We therefore recommend that you group all your items into one order. We cannot group two orders placed separately and a shipping fee applies to each of them.
The delivery time is provided by La Poste and/or its Colissimo service. The average duration is between 2 and 5 working days. These delays can be extended by the carrier, please check the website of La Poste to find out more.
The size of the boxes is appropriate and your items are properly protected.
- Our kits are sent in a kraft paper gift box.
- Our stencils and accessories, are usually sent in letter followed
The package is shipped at your own risk. SneakArts cannot be held responsible for a routing or transport problem. Please contact your Post Office if the package is marked as "Delivered" but you have not received anything. No refund can be offered by SneakArts in these situations, the follow-up number and the status of the delivery are used as evidence in the event of a dispute.
Returns of parcels
If the return of your order has been accepted by SneakArts (see CGV), please send your package to:SneakArts - Andrea MARTINES53 rue de Huningue, 68300 St. Louis, FRANCE